Client Success Manager

WE ARE LOOKING FOR CLIENT SUCCESS MANAGER! FULL-TIME! START ASAP!

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Position Overview:
We are looking for a results-driven Client Success Manager with little to no accent and perfect english skills to join our team and drive the sales of our high-ticket coaching programs. The ideal candidate will have prior experience selling high-ticket items, a passion for providing meaningful support to clients, and an ability to build relationships with potential customers. This role is ideal for someone who is motivated, proactive, and comfortable working in a high-energy environment. You will be responsible for both inbound and outbound sales efforts, as well as nurturing prospects through the sales funnel.

Leads are provided and we need a driven individual to set appointments and close!

Company Overview:
Our client is on a mission to challenge outdated, unrealistic expectations placed on parents. Founded in 2011 this client has grown from a small, one-person brand offering parenting courses in a local church hall, to an international online training agency. We specialize in delivering impactful training to thousands of practitioners worldwide, all aimed at supporting the individual needs of vulnerable families.

Key Responsibilities:
- Follow-up and Client Nurturing:
• Reach out to leads who have shown interest (e.g., through commenting on social media, signing up for webinars) but have not yet converted.
• Follow up with clients in the sales funnel to ensure their needs are met, and no opportunities are missed.
• Provide ongoing communication with clients on payment plans, next steps, and program onboarding.

- Lead Conversion & Relationship Building:
• Engage with leads generated through marketing efforts (social media, email lists, inquiries) and guide them through the sales process.
• Conduct sales calls with potential clients to understand their needs and present our coaching programs as solutions.
• Build strong, long-lasting relationships with prospects, ensuring a customer-focused approach to sales.

- Sales Process Management:
• Manage and maintain the sales pipeline, ensuring that all leads are appropriately followed up on and progress through the funnel.
• Set and achieve sales targets by closing deals through clear, value-driven communication.
• Collaborate with the marketing team to ensure smooth transitions between lead generation and sales conversions.

- Reporting & Optimization
• Track and report on key sales metrics, including conversion rates and sales performance.
• Provide feedback on the effectiveness of the sales process and suggest improvements to increase efficiency and conversions.

Key Qualifications
- Experience:
• Proven experience in sales, particularly in selling high-ticket items (e.g., coaching, education, consulting services).
• Demonstrated success in outbound sales, relationship management, and closing high-value deals.

- Skills:
• Excellent verbal and written communication skills in English (little to no accent), with the ability to explain complex concepts in a simple and clear manner.
• Excellent on the phone and video conferencing.
• Strong interpersonal skills, with the ability to build rapport quickly and establish trust.
• Results-driven mindset, with a passion for achieving sales targets and contributing to the growth of the business.
• Ability to manage multiple leads simultaneously, and prioritize effectively.
• Familiarity with CRM tools and tracking systems (e.g., ActiveCampaign, Asana) for managing sales pipelines.
• Experience using ChatGPT or similar tools.

- Personal Attributes:
• Self-starter who is proactive in identifying and following up on sales opportunities.
• Ability to work independently in a remote environment, managing your own schedule while meeting sales goals.
• High level of integrity and empathy, understanding the personal nature of clients mission to support parents and families.

Work Schedule:
This is a full-time role with flexible working hours, understanding typical sales calls are booked between 5:00 PM to 9:00 PM UK time (BST/GMT). Client sells to individuals across US, so will need to be flexible in order to accommodate client needs across different time zones.

Compensation:
Base Salary: $1300 USD, based on experience
Commission: $20 USD based upon full price close. On target closes of 15 sales per month
On Target Earnings: $1,450-1,650 if minimum sales targets are met
Client Location: Client is based in London England.