Amazon Operations Manager - Remote

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Please use this link to apply for the job:
Belfort.easy.jobs/amazon-account-manager-remote
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Responsibilities

As a full-time Amazon Account Manager, you will play a crucial role in executing our brand strategies. Your responsibilities will include:

Amazon Seller Central Management:

- Utilize flat file uploads for bulk operations (title changes, create product variants, updating product features etc.)
- Upload A+/EBC/storefront content to enhance brand presence.
- Set and maintain account KPIs for continuous improvement and growth.
- Collaborate with Seller Support and raise tickets when necessary.
- Supervise new product launches and monitor their success.
- Create Deals and report results into a document

Customer Service and Communication:

- Respond to all messages within 24 hours.
- Manage customer inquiries, returns, refunds, and other service issues promptly and effectively.
- Monitor and respond to customer reviews and feedback on Amazon.
- Provide insights and suggestions based on customer feedback to improve products and services.
- Address and resolve negative feedback to maintain a positive brand image.

Data entry for Market Analysis:

-Enter Data from Helium10, Amazon and Datadive into a spreadsheet to give a market overview.

Assistance:

- Go through Mail and help with deleting, forwarding and prioritizing?- Download documents once per month for accounting routine

Qualifications

To succeed as an Amazon FBA Account Manager with us, you should possess the following qualifications and traits:

- Experience Level: Mid-Level - Senior-Level
- At least 3-4 years of relevant experience as an Amazon FBA Account Manager and customer support experience.
- Strong understanding of the Amazon FBA business model and the main KPIs (CVR, traffic, sales etc.) to further optimize them.
- Strong English communication skills.
- Customer service experience (preferably in Amazon FBA).
- Experience with troubleshooting with Amazon Support.
- Proficiency in Google Sheets / Excel.?- Experience in updating product data with bulk files (title changes, creation of product variants, images, updating product data etc.)
- Confidence in independently handling customer inquiries and resolving issues.

Once you apply for the job, use the word “rock 'n' roll” once you are asked for a hidden word.

Benefits

- Remote job with flexibility during main office hours in your country.
- Continuous professional development through new strategies, masterclasses, and masterminds.
- Be part of a dynamic team focused on growth and learning.
- Attractive compensation.

If this sounds like you, we can’t wait to meet you! Apply now and take the next step in your career with us!