JR-14752: Level 1 Help Desk Support | WFO | Clark

We’re Hiring: Level 1 Help Desk Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Level 1 Help Desk Support to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Send your application here Cloudstaff Jobs - Level 1 Help Desk Support
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2. Send your application here:
https://jobs.cloudstaff.com/job-preview/14752
https://jobs.cloudstaff.com/job-preview/14383
https://jobs.cloudstaff.com/job-preview/14844

Role: Level 1 Help Desk Support
Work Arrangement: WFO - Calrk, Pampanga
Schedule: Morning shift / Night Shift

Job Description:
We are currently seeking a motivated and skilled Level 1 Help Desk Support professional to join our team. The ideal candidate will provide outstanding customer service and technical support to our clients, ensuring their needs are met effectively and efficiently. If you are passionate about IT support, excel in problem-solving, and thrive in a dynamic environment, this is the perfect opportunity for you to grow your career

Responsibilities
· Provide first-level technical support to clients via phone, email, and chat.
· Diagnose and troubleshoot technical issues related to software, hardware, and network and remediate or escalate as required.
· Document all customer interactions and resolutions in the ticketing system.
· Collaborate with senior support staff to resolve issues as required.
· Conduct follow-up calls with clients to ensure their issues are resolved to satisfaction.
· Build and maintain knowledge base of common issues and solutions for reference within the Help Desk Team.
· Build and maintain a database of Help Desk procedures.
· Perform System maintenance tasks such as patching and software deployment.
· Pro-Actively monitor critical systems and remediate or escalate to appropriate Support Groups.
· Generate Reports on system availability, exceptions and system metrics on a regular basis.
· Perform AD/Azure directory maintenance tasks, user onboarding and audit tasks.
· Maintain Help Desk inventory of users and assets in the ticketing system.

Qualification and requirements:
Non-negotiable skills & requirements:
· Proven experience in a help desk support role or related IT position.
· Must be within 30 minutes proximity to the office
· Knowledge of Windows Operating Environment.
· Familiarity with remote desktop applications and help desk software.
· Strong problem-solving skills and attention to detail with the ability to diagnose and resolve issues independently.
· Excellent communication skills, both verbal and written, to understand business impacts and interruptions and convey technical information clearly.
· Ability to work well under pressure and manage multiple tasks effectively.
· A customer-focused attitude with a passion for helping others solve their technical/system problems.
· Available to work on 7 day, 24 hour, 365 day roster.
· Demonstrated ability to work independently, productively and as part of a team.

Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of - employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In house psychiatrist available to support employees' well-being

Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

Cloudstaff Jobs
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