Collections Agent

Company Overview: 24hr Cash is a dynamic and rapidly growing loan company committed to providing exceptional financial solutions to our clients. With a focus on integrity, innovation, and customer satisfaction, we strive to exceed expectations in every aspect of our business.

Position Overview: We are seeking a diligent and results-oriented Collections Agent to join our team. The ideal candidate will possess strong communication skills, a keen attention to detail, and a proven track record of effectively managing accounts receivable. As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records of all collection activities.

Responsibilities:
• Contact customers via phone, email, and mail to collect overdue payments.
• Negotiate payment plans and settlements with customers in accordance with company policies.
• Investigate and resolve discrepancies in payments and billing issues.
• Maintain accurate and up-to-date records of all collection activities and customer interactions.
• Provide excellent customer service while adhering to established collection procedures and guidelines.
• Monitor accounts to identify delinquent accounts and take appropriate action to resolve outstanding balances.
• Collaborate with internal departments to address customer inquiries and resolve payment disputes.
• Stay up-to-date on industry regulations and best practices for debt collection.