JOIN OUR TEAM AT PAPER STRAIGHT
ABOUT US
We are Paper Straight, a fast-growing e-commerce streetwear brand making waves in the urban fashion scene. By Q3 of 2025, we aim to become one of the biggest streetwear brands in Europe. If you are passionate about streetwear, urban culture, and have a talent for email marketing and customer support, we want you to join us.
ABOUT THIS ROLE
As an Email and Customer Service Specialist, you will be at the heart of our team, creating impactful email campaigns and providing exceptional support to our growing community. From crafting automated email flows to ensuring every customer feels valued, you will help shape the Paper Straight experience.
WHAT YOU WILL BE DOING
You will develop email marketing strategies that engage and drive revenue. Your focus will be on optimizing automated flows like welcome sequences, cart recovery, and post-purchase journeys. You will manage segmentation strategies to ensure every campaign is tailored to our audience. Writing and testing emails to improve conversions will be a key part of your role. You will analyze campaign results to find ways to improve performance and maintain list health and deliverability. You will collaborate with our creative team to bring campaigns to life. You will also respond promptly to customer inquiries and think proactively to improve the overall customer experience.
WHAT WE ARE LOOKING FOR
We are looking for someone with 2+ years of experience in email and SMS marketing, particularly in e-commerce. You should have a proven ability to drive revenue through email marketing. Experience with automation, list segmentation, and customer journey mapping is essential. Strong copywriting and editing skills are a must, with a bonus if you can write with a streetwear tone. Familiarity with Shopify and Klaviyo is required, and basic HTML/CSS knowledge is a plus. Most importantly, you should share our passion for urban fashion and always be ahead of the trends.
PERFORMANCE GOALS
You will help email and SMS marketing contribute 15-30% of total revenue. You will grow and engage our email and SMS subscriber lists. Maintaining strong open, click, and conversion rates will be a key focus. You will continuously optimize automated flows and improve campaign ROI.
WHY JOIN US
This is an opportunity to work with a creative and collaborative team that is passionate about what we do. We offer professional development opportunities to grow your career. Be part of a company with ambitious goals and a love for streetwear culture. This is a remote-friendly position with flexible working hours.
OUR VALUES
We lead with value, pursue mastery, take extreme ownership, stay curious, and strive to grow and innovate.
READY TO JOIN THE CREW?
Join us on this exciting journey and be part of the future of streetwear. Apply now and let’s build something incredible together.
