Ecom store virtual assistant

Responsibilities:
As our Virtual Assistant, you will play a vital role in managing day-to-day operations for our Bol.com store. Your tasks will include:

Customer Support:

1. Responding to customer inquiries via email and other communication channels.
- Handling returns, complaints, and resolving customer issues promptly and professionally.

2. Order Management:
- Processing and sending purchase orders to our suppliers.
- Monitoring order statuses and ensuring timely deliveries.

3. Administrative Tasks:
- Maintaining accurate records of transactions and operations.
- Organizing invoices and managing data entry tasks.

4. Product Analysis and Research:
- Analyzing product performance and sales trends.
- Researching potential new products and market opportunities.

Qualifications:
We are looking for someone who is:
- Proficient in English, both written and verbal.
- Experienced in customer support and administrative tasks.
- Familiar with e-commerce platforms (experience with Amazon or similar platforms is a plus).
- Highly organized and detail-oriented.
- Able to work independently and meet deadlines.
- Familiar with tools like Chatgpt, Excel, Word, canva, etc.