Virtual Assistant - Customer Service & Administrative Support

About Us
At RD's Total Lawn, we focus on improving lawns and growing people. As a family-owned and operated lawn care company in Langhorne, Pennsylvania, we live by our core values: loving our neighbor, conducting business professionally, operating efficiently, and continuously improving. We offer services such as fertilizer and weed control, lawn mowing, and landscaping.

Job Description
We are looking for a Virtual Assistant to handle customer service and administrative tasks. This position plays a key role in ensuring smooth communication with our customers and efficient back-end operations.

Key Responsibilities:
- Answer inbound phone calls and make outbound follow-up calls.
- Respond to customer inquiries via text and email regarding concerns, scheduling updates, and service details.
- Prepare and send estimates for new and existing customers based on established guidelines.
- Manage and update customer records in our CRM, Service Autopilot.
- Document processes and maintain organization across digital platforms like Gmail, Google Drive, and Slack.

Requirements:
- Fluent in English with excellent communication skills.
- Strong organizational and time management abilities.
- Comfortable multitasking in a fast-paced environment.
- Proficient in Gmail, Google Drive, Microsoft Excel, Slack, and other business tools.
- Open to learning and using our CRM software (Service Autopilot).

Desired Skills:
- Prior experience in customer service or administrative roles.
- Familiarity with lawn care or landscaping services (preferred but not required).
- Strong problem-solving skills and attention to detail.

What We Offer:
- Paid time off.
- Free training to help you excel in your role.
- Annual salary reviews with opportunities for growth and increased compensation based on performance.
- Competitive monthly salary!

If you’re a proactive and organized professional with a passion for customer service, we’d love to hear from you. Apply now and be part of a team dedicated to growing people and lawns!