Customer Care Specialist

We’re looking for a skilled, full-time Customer Care Specialist to join our team. In this role, you’ll be essential in delivering outstanding customer service, ensuring satisfaction, and building strong, lasting relationships with our valued customers.

Responsibilities:
•Responding to Inquiries: Promptly addressing all customer questions and concerns via email, social media, and other communication channels.
•Resolution Management: Ensuring timely resolution of issues and follow-up with customers to confirm their satisfaction.
•Tracking and Documentation: Maintaining detailed records of customer interactions, inquiries, and feedback.

About You:
•Proven experience in customer service, with a minimum of 1 year in an e-commerce setting.
•Strong communication skills and a customer-first mindset.
•Ideally, tech-savvy and knowledgeable about consumer electronic products like chargers and power banks (this will be highly regarded).
•Skilled in troubleshooting and resolving issues efficiently.
•Detail-oriented with excellent organizational and time management skills.
•Direct experience with eCommerce D2C brands is highly regarded, especially if you have used customer care software such as Gorgias, Re:amaze, Front, or similar tools.

If you’re interested in this opportunity, please complete the following task and questions as part of the application. ANY applications submitted without completing this section will not be considered.

Application Task:

1. Visit our website and analyze it from a customer experience and support perspective. Please list 2 positive aspects you noticed and 3 areas where you believe improvements could be made.
2. What is one product available on our website that you think customers might ask the most questions about, and why?
3. If a customer writes to us saying their order hasn’t arrived, what would your first step be to resolve the issue?

Additional Questions:

1. How many years of customer service experience have you had in e-commerce?
2. What software have you used in the past for customer service?
3. Are you tech-savvy or experienced with electronics?
4. Are there any other qualities, skills, or experiences you have that would make you stand out for this role?