Guest Support Specialist - General VA

We are seeking an experienced STR Operations & Guest Support Specialist to support our expanding portfolio. You will be responsible for managing daily guest communication, coordinating operational tasks, and supporting overall property management. The goal is to ensure exceptional guest experiences and operational efficiency while minimizing the need for involvement from ownership.

What We’re Looking For:

Skills & Traits:
Ability to multitask effectively.
Strong problem-solving and decision-making skills.
Independent, fast learner with a data-driven mindset.
Team player with excellent initiative and innovation.
Exceptional verbal and written communication skills.
Professional tone of voice in guest communications.
Requirements:
Experience in handling short-term rentals (STR).
Familiarity with UK clients and guests, with the ability to work during UK hours.
Willingness to work on a shifting schedule.
Available to work on Weekends.


How to Apply:
If you meet the qualifications, please submit the following:

Send your application to admin@jensagroup.uk with the email subject:
Attached your resume and a 2-minute introductory video covering your STR experience
Add "Guest Support Specialist - General VA" on the subject line

Important Note: Only applications that meet the qualifications will receive a response. Thank you for your understanding!