Administrative Assistant - Virtual Assistant

Job Title: Administrative Assistant - Virtual Assistant
Location: Remote
Interviewer: Joane

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is looking for a full-time Administrative Assistant to join our client’s dynamic team. This role will provide key administrative, research, data entry, and customer service support to help our client’s business run smoothly and effectively. As an Administrative Assistant, you will work remotely, supporting both the operational needs of our client’s team and the care provided to their seniors. Your contributions will directly impact the quality of service they are able to offer to the senior community.

About our client:

At Harborside HomeCare, Inc., our mission is to enable seniors to age with dignity and independence in the comfort of their own homes. We provide non-medical home services through certified nursing assistants, home health aides, companions, sitters, and homemakers, all delivered by our compassionate, professional team. Our commitment is to support seniors in living a Happy, Healthy, Better YOU.

At Harborside HomeCare, we believe every individual deserves to live comfortably and securely in their own home, regardless of age, race, color, creed, sex, national origin, or handicap. We empower our senior clients to maintain their independence while receiving the compassionate care they need.

Responsibilities:

Administrative Support:
Invoicing and billing support
Scheduling appointments and meetings for staff and clients
Managing emails, calendars, and phone calls
Organizing and prioritizing tasks and appointments
Creating, maintaining, and organizing electronic files

Research & Data Entry:
Conducting market research and data analysis
Entering data and maintaining electronic records
Creating presentations, reports, and other documents

Content Creation:
Drafting professional emails and documents
Writing/responding to blog posts
Creating and editing social media content
Proofreading and editing documents

Customer Service:
Cold calling/marketing and providing customer support
Follow-up calls and responses to client inquiries
Appointment confirmations and reminders
Responding to FAQs and appointment rescheduling

Client Care Support:
Confirming and managing client appointments
Liaising with staff to coordinate schedules
Maintaining client records while ensuring privacy and confidentiality
Verifying client insurance and handling claims processing
Tracking and following up on unpaid insurance claims
Preparing and submitting billing and payment reports
Assisting with client feedback collection and appointment waitlist management
Transcribing caretaker-client interactions
Managing client referrals from healthcare providers

Qualifications:

Proven experience as a virtual assistant or in an administrative role
Strong proficiency in Microsoft Office Suite, DocuSign, Adobe Acrobat (Writer and Reader)
Exceptional organizational skills and ability to prioritize tasks effectively
Strong written and verbal communication skills
Ability to work independently and take initiative
Experience in handling medical billing, insurance verification, and client records is a plus
Customer service experience is highly desirable
Strong attention to detail, with the ability to multitask and meet deadlines
Reliable internet access and a quiet, professional home office environment
Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a home health practice, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!