Guest Relations Specialist

About Us:
Luxury Lodging is a leading property management company specializing in short-term rentals. We are dedicated to delivering exceptional guest experiences while maximizing value for property owners. With a focus on innovation and excellence, we aim to build a team that grows with us and shares our commitment to quality and professionalism.

Role Overview:
We’re looking for a reliable and skilled Guest Relations Specialist to handle guest interactions, resolve issues, and maintain high service standards. This role requires a proactive individual who thrives in a fast-paced environment, excels at problem-solving, and can manage tasks independently.

Key Responsibilities:
- Provide timely, professional, and thoughtful responses to guest inquiries and concerns.
- Resolve guest complaints with empathy and efficiency, ensuring high satisfaction levels.
- Coordinate maintenance and repair requests, liaising with vendors for swift solutions.
- Manage reservations, resolve disputes, and ensure smooth payment processing.
- Offer comprehensive information about property policies, amenities, and features.
- Assist with administrative duties and occasional lead generation during downtime.
- Maintain an organized and up-to-date database for operational efficiency.
- Collaborate with team members to continuously enhance service quality.

What We’re Looking For:
- Proven critical thinking and problem-solving skills.
- Excellent English communication skills, both written and spoken.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Dependable and proactive individuals who take initiative without prompting.
- Team players who adapt well to change and thrive in a fast-paced environment.
- Familiarity with platforms like Airbnb and Hostaway is a plus but not mandatory.
- Previous experience in customer service or hospitality is highly valued.

Why Join Us?
- Opportunities for growth and performance-based bonuses.
- Be part of an innovative and supportive team.
- Competitive pay based on experience and contributions.

How to Apply:
1. Attach a 2-minute video introducing yourself and your experience.
- In the video, share a story about how you handled a difficult customer complaint, how you resolved it, and the lessons you learned.

- Include your updated CV.

We are looking for the best candidates who are eager to grow and bring value to our team. If this sounds like you, we’re excited to meet you!