Customer Service SPecialist

Our business is a housecleaning business called Not Your Average Cleaners (nyacleaners.com)

We are seeking a proactive and organized Customer Service Specialist to join our housecleaning business. The ideal candidate will have a passion for customer satisfaction, strong organizational skills, and the ability to manage multiple tasks efficiently.

PLEASE NOTE: This is not an entry-level position. You MUST have at least 1 year of experience working in customer service or as an office admin.

About the Role

As a Customer Service Specialist, you will play a pivotal role in delivering outstanding customer service. You will be the first point of contact for our clients and cleaning professionals, handling inquiries, scheduling services, and supporting daily operational tasks.

What a Typical Week Looks Like

Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing information about our services and addressing any concerns.

Manage The Sales Pipeline: Ensure that all leads are getting updated in GoHighLevel in the Sales Funnel (aka have they been contacted, was the deal won or lost, etc.)

Scheduling and Coordination: Manage and coordinate cleaning appointments, ensuring optimal scheduling for both clients and cleaning professionals.

Operational Support: Assist in daily operational tasks, including data entry, updating client records, and maintaining booking information.

Issue Resolution: Handle customer complaints and service issues, working towards swift and satisfactory resolutions.

Sales Bookings: Answering sales inquiries, providing quotes and responding to customer questions.

Other Tasks to Grow The Business: Managing our social media pages, cold calling businesses, basic bookkeeping, etc.

Requirements
Education: High school diploma or equivalent; post-secondary education in business administration or a related field is an asset.

Experience:

Prior experience as a Customer Service Representative or Manager, preferably in the service industry.

Prior experience in Operations Support, preferably in the service industry, is an asset

Prior experience with inbound/inside sales considered a major asset

Skills:

Strong phone presence in English and ability to handle dozens of calls and inquires per day

Awesome People Skills

Excellent Internet Connection for seamless virtual phone calls

Detail-oriented, self-motivated and great at creative problem-solving

Superior written and verbal communication skills

Highly skilled at using online technology and communication software

Fast learner who can think on their feet

Excellent time management skills

Strong organizational and multitasking abilities.

Ability to work independently and as part of a team.

Bonus: if you can speak Spanish or have familiarity with the following tools: Gmail, Google Voice, BookingKoala, GoHighLevel, Quickbooks.

Availability: You need to have availability for shifts between 8AM-5PM PST Monday to Friday and are available to work every Saturday. Please do not apply unless you are available to work Saturdays.

What’s in it for you?
Great compensation package

Paid training

Know that your personal development, health and wellbeing are essential to us

Work remotely – be it from home, a coworking space or wherever there’s good Wifi (but you will be on the phone a lot - so quiet space is ideal)

Direct access to the founder and autonomy in your role.