Technical Support Expert (5 years exp required)

Hello, and thank you for taking the time to read our job post! We are an Australian company based in Melbourne, serving the retail market in both Australia and New Zealand. We value building strong relationships with our team and look forward to finding someone who shares our values and passion for customer service.

Why Join Us? Here’s how we take care of our team:

1. We cover your internet costs.
2. Health coverage through Maxicare.

We are primarily in the business of distributing Smart Home Products to a network of retail stores. Most of our customer inquiries come from these stores, as well as from individual customers.

Who We're Looking For: We’re seeking someone to assist the leader of our team with the following qualifications:

1. More than 5 years of customer service experience, particularly over the phone.
2. Experience managing a remote team is a plus.
3. Strong English communication skills for phone support

Why This Role is a Great Opportunity: You will have the chance to work with innovative systems, including HubSpot (CRM) and Unleashed (Warehouse Management Software). Our company embraced digital transformation years ago, so you’ll be exposed to amazing tools that make work easier and more efficient.

What You’ll Be Doing:

1. Making customers happy and assisting them with product inquiries and troubleshooting.
2. Owning your role – we value people who are passionate, take initiative, suggest improvements, and contribute positively to our team environment.
3. Building relationships with our customers and gathering feedback on their experiences.
4. Handling additional tasks as required.

To Apply: If you’re interested in this position, please follow these instructions:

1. Add to your email your technical support years of experience and if you managed a team before.
2. Change the subject line of your email to: "Tech Support - YOUR NAME"
3. Include your Skype ID and a link to your updated CV in the email.

(Read Carefully – Auto Fail if Instructions Not Followed)

We look forward to hearing from you!!