Virtual Assistant for Short-Term Rental Business

About Us:
JNE Homes specializes in providing fully furnished, strategically located short-term rental properties in Dubai. Our mission is to simplify Dubai living for business travelers, tourists, and families relocating to the city. We pride ourselves on offering high-quality accommodations and exceptional guest experiences.

Role Overview:
We are seeking a proactive and experienced Virtual Assistant (VA) to support the daily operations of our short-term rental business. The ideal candidate will have a strong background in managing Airbnb listings, familiarity with tools like Hostaway and WhatsApp, and excellent organizational skills. This role offers opportunities for growth, including managing a team of VAs in the future.

Responsibilities:

Guest Management:

Obtain rental agreements and passports from guests before their stay.
Register guests on the DET portal and with building management prior to their arrival.
Communicate promptly with guests to ensure smooth check-ins and checkouts.
Operations Coordination:

Inform cleaning teams daily about check-in and checkout schedules.
Use Airbnb and Hostaway software to manage property calendars, bookings, and guest inquiries.
Administrative Tasks:

Ensure accurate and timely registration of guests with building management.
Maintain detailed records of guest communications and documentation.
Assist with updating property listings and optimizing profiles on short-term rental platforms.
Partnership Development:

Research tour companies worldwide and reach out to establish partnerships to enhance guest experiences.
Process Improvement:

Ask clarifying questions to ensure full understanding of tasks and improve workflows.
Propose new ideas and solutions for streamlining operations.
Growth Opportunity:

Support the training and onboarding of new VAs.
Manage a team of VAs as the business expands.
Requirements:

Prior experience managing Airbnb listings and short-term rental operations.
Proficiency in Hostaway, Airbnb software, and WhatsApp.
Excellent organizational and multitasking skills.
A proactive and fast learner with strong attention to detail.
Ability to communicate effectively and ask questions to ensure clarity.
Availability to work in a dynamic, fast-paced environment.
What We Offer:

Competitive salary.
Opportunity to grow into a managerial role overseeing other VAs.
A chance to work with a forward-thinking and supportive team.
Flexible, remote work environment.