E-commerce dropshipping | Customer Support Agent

Job Opportunity: Customer Support Representative (Remote)

Who Are We?

We are Techsellers, a dropshipping company managing e-commerce stores across Europe via
Shopify. Over the years, we've achieved remarkable revenue milestones and are now entering
an exciting phase of expansion. To support this growth, we are seeking talented individuals to
join our Customer Support Team to help us deliver top-tier service and ensure our customers
have the best experience possible.

Who Are We Looking For?

• Has experience working with dropshippers and brands, especially in the fashion
industry.
• Knows how to handle customer support tasks like refunds, disputes, and managing
funnels.
• Has used Remaze ticketing systems before and can handle disputes on PayPal and
Klarna (this is a big plus).
• Is interested in the fashion industry (this is a bonus!).
• Can manage different tasks and keep things organized.
• Takes initiative and solves problems on their own.
• Can stay calm and focused, even in busy or stressful situations.
• Works well in a team and enjoys working towards shared goals.
• Is eager to learn and ready to try new tools, processes, and challenges.

What Will You Do?

• Answer customer questions and help solve their problems through different channels.
• Manage refunds, disputes, and keep customers happy in an efficient way.
• Use Remeaze to handle support tickets and fix customer issues quickly.
• Work with the team to make processes better and improve the customer experience.

What We Offer

Work from Anywhere: This is a fully remote job, so you can work wherever you like!
Flexible Schedule: Adjust your working hours to fit your lifestyle.
Room to Grow: Start with 56 hours per month, with the chance to get more hours and a higher
salary as you grow with us.
Supportive Team: Be part of an open and friendly team where your ideas matter, and learning is
encouraged.

What We Value

• Focus on Results: If something needs to be done, we make sure it gets done!
• Open Communication: We talk openly about problems, share ideas, and learn from our
experiences.

How to Apply

• Send your CV and a short overview of your past experiences. Tell us how your skills and
experience can help our company.
• To show that you’ve read the full job description, include the hashtag #Techsellers in
your cover letter.
• If we like your application, we’ll send you a form to fill out and return.
• Candidates who pass the review will be invited for an introductory video call.

We’re looking for thoughtful and personalized applications, so generic messages will not be
considered.

Join our team and be part of Techsellers’ exciting journey!

Best regards,
Team Techsellers