CRM Expert

webdew is seeking a highly skilled CRM Expert to play a vital role in our marketing, sales, and customer service teams. This position involves managing workflows and ensuring that we effectively maintain and enhance customer relationships through our Customer Relationship Management (CRM) software. By harnessing the power of technology and data, you will help us optimize our interactions and strategies.


Responsibilities:

Understanding the operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration.
Creating, managing, and optimizing complex workflow rules, validation rules, and processes.
Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
Analyzing data to provide insights into each team's operation, effectiveness, and productivity.
Working closely with other teams to capture and identify business requirements for CRM implementation.
Coordinating and supporting integrations with third-party apps, plugins, and tools.
Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.
Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.


Requirements and skills :
Bachelor’s Degree with a solid analytical and technical background.
2+ years of CRM Administration experience, e.g., Hubspot, Salesforce, Zoho, Go high level.
Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions.
Familiarity with automating business processes, report and dashboard creation, and data analysis.
Expertise in customer onboarding, driving strategic decisions, and process implementation.
Bonus points for experience in specific CRM platforms like Hubspot.

Shift time: 7:00 PM PH - 4:00 AM PH