Guest Support Specialist - General VA

Summary:
We are seeking an experienced STR Operations & Guest Support Specialist to support our expanding portfolio. You will be responsible for managing daily guest communication, coordinating operational tasks, and supporting overall property management. The goal is to ensure exceptional guest experiences and operational efficiency while minimizing the need for involvement from ownership.

What We’re Looking For:

Skills & Traits:
Ability to multitask effectively.
Strong problem-solving and decision-making skills.
Independent, fast learner with a data-driven mindset.
Team player with excellent initiative and innovation.
Exceptional verbal and written communication skills.
Professional tone of voice in guest communications.
Requirements:
Experience in handling short-term rentals (STR).
Familiarity with UK clients and guests, with the ability to work during UK hours.
Willingness to work on a shifting schedule.
Comfortable using time trackers like Time Doctor.

How to Apply:
If you meet the qualifications, please submit the following:

Your CV
A 3-minute introductory video covering your STR experience
Send your application to admin@jensagroup.uk with the email subject:
"Guest Support Specialist - General VA"

Important Note: Only applications that meet the qualifications will receive a response. Thank you for your understanding!

Join us at Jensa Management LTD and be part of our exciting growth journey! ????