Virtual Assistant for Customer Service

We are seeking a dedicated Virtual Assistant to handle our customer service operations and assist with content creator management for one of our ecommerce brand. This role offers increasing and consistent, long-term work for the right candidate. The brand is still growing, and we would love to onboard you during the early stages.

##Key Responsibilities

- Manage and respond to customer emails professionally and promptly
- Coordinate with fulfillment agents regarding shipping updates and tracking
- Maintain organized records of content creator applications and communications
- Moderate and reply to comments on our social media platforms (FB and IG)

## Required Skills

- Excellent written and verbal English communication
- Strong organizational and multitasking abilities
- Experience with email management and customer service
- Proficiency in Google Workspace (Gmail, Sheets, Docs)
- Reliable internet connection and backup power solution

## Provide

- We will provide you with a pdf/word with the basic SOP of the brand.

## Work Schedule

- 3-4 hours per day (for the time being; depending on the tasks given), Monday to Saturday
- Available during 9am to 5pm

## Rate:

- $4-6 usd/ hour (depending on efficiency)

## How to Respond:

Please complete our application form including:

1. Your experience with customer service and email management
2. Are you familiar with using AI tools such as ChatGPT? Have you used AI to draft professional email responses?
3. Your preferred working hours (PH timezone)
4. Your internet speed test result (in Mbps)

Please reply with the subject "ATLAS VA 01" to show you've read the entire job posting.