Sales and Retention Specialist – Virtual Assistant (Work from home)

Are you an organized and detail-oriented individual looking for a dynamic role in a thriving
healthcare environment? If you have a passion for administrative tasks, excellent organizational skills, and the ability to work remotely, we want to hear from you!

Call Hero are seeking a dynamic and detail-oriented Sales and Retention Specialist – Virtual Assistant to support our physiotherapy and rehab clinic. In this role, you will be responsible for managing patient engagement through reactivation calls, retention activities, and administrative tasks. You will also serve as a backup for phone coverage, assist with quality assurance, gather key metrics, and manage outreach for promotions, reviews, and outstanding accounts. Your work will help ensure exceptional service, improved retention rates, and a seamless experience for our patients.

Company: Call Hero Technologies Inc
Company Website: www.mycallhero.com
Company Location: Burnaby, Canada
Office Hours : 8:00am – 8:00pm PST

NOTE:
Please be advised that our company is currently looking for candidates available for full-time employment. We require exclusive commitment without engagement with other clients or companies. The role may also involve Saturday shift.

If you are comfortable with these conditions, meet our qualifications, and are excited about the opportunity, please fill out the Google form: https://forms.gle/yxr1b9GSCegvwn2aA

Qualifications:

> At least 2 years of work experience in sales, customer service, or patient relations (healthcare preferred).
> Strong communication, organizational, and multitasking skills.
> Proficiency in CRM tools, scheduling software, and MS Office/Google Workspace.
> Empathetic, goal-oriented, and passionate about health and wellness.
> Self-motivated, adaptable, and resourceful.
> Knowledgeable about physiotherapy and rehabilitation services.


Responsibilities:

> Contact former patients to encourage treatment resumption.
> Follow up with patients who missed appointments or stopped treatments.
> Educate patients on the importance of completing their treatment plans.
> Answer incoming calls and assist with scheduling, treatment, and payments.
> Maintain accurate patient records and clinic performance metrics.
> Conduct patient surveys and gather feedback for quality improvement.
> Promote clinic packages, request Google reviews, and manage accounts receivables.

Benefits:
> Paid Training
> Team Incentives
> Anniversary Incentives
> Birthday Incentives
> 7-days paid leaves