Medical Virtual Assistant - Virtual Assistant

Job Title: Medical Virtual Assistant - Virtual Assistant
Location: Remote
Interviewer: Marcus

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a dedicated and compassionate full-time Medical Virtual Assistant to join our client’s team remotely. This individual will play a key role in ensuring the smooth operation of our client’s physical therapy practice by handling administrative tasks, coordinating patient care, and supporting insurance processes. If you are a detail-oriented, proactive individual with a passion for helping others, this role is for you!

About our client:

Desert Palms is a coordinated network of clinicians, support staff, patients, and clients working together to help people move, think, and feel better. We believe in the power of movement and community to enhance wellness, and our mission is to create a healing environment where every person can thrive. We pride ourselves on being an inclusive team, dedicated to providing exceptional care and improving lives through physical therapy. At Desert Palms, we are more than just a practice—we are a community committed to healing, learning, and growing together.

Core Values:

Be a Healer – We strive to improve physical, mental, social, and spiritual health for ourselves and others.
Welcome All People – We value diversity and learn from the unique experiences of each individual.
Be Curious – We embrace continuous learning and seek opportunities to grow.
Think Outside the Box, Be Good at the Basics – We innovate while maintaining proven practices.
Maintain Open and Honest Relationships – We communicate with transparency and respect.
Be Passionate – We are committed to constant improvement and strive to make each day better than the last.

Responsibilities:

Confirm Patient Appointments: Ensure that all patient appointments are confirmed and managed in a timely manner.
Maintain Patient Records: Accurately maintain and update electronic medical records (EMR) for each patient.
Patient Privacy & Confidentiality: Ensure patient information is handled with the utmost care, following all privacy guidelines.
Referral Management: Manage referrals from other healthcare providers and coordinate care between them and our practice.
Personalized Communications: Send personalized appointment reminders, follow-up messages, and other patient communications.
Verify Insurance Coverage: Verify patient insurance coverage, obtain pre-authorizations for procedures, and update patient files with insurance information.
Explain Insurance Benefits: Provide clear explanations of insurance benefits and coverage to patients.
Liaise with Insurance Providers: Communicate with insurance companies to clarify coverage details and track pending claims.
Assist with Insurance Queries: Assist patients with insurance-related inquiries and concerns.
Manage Schedules: Support therapists by managing their schedules and coordinating patient appointments.
Generate Invoices: Create and send invoices to patients in a timely manner.
Data Entry & Report Generation: Perform data entry tasks, generate basic reports, and track patient feedback and plans of care.
Emergency Contact Collection: Obtain and maintain emergency contact details for each patient.
Plan of Care Tracking & Follow-up: Ensure patient care plans are tracked and patients are contacted for follow-ups.
Document Handling & Correspondence: Prepare and manage documents, emails, and other correspondence.

Qualifications:

Proven experience as a medical assistant, administrative assistant, or virtual assistant (experience in physical therapy or healthcare is a plus).
Proficiency in Clinicient EMR and Office 365 (preferred).
Strong communication skills, both written and verbal, with the ability to interact professionally with patients, insurance providers, and team members.
Attention to detail and ability to maintain accurate and confidential patient records.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong organizational skills, with the ability to manage schedules, track appointments, and follow-up tasks.
Knowledge of medical terminology and insurance processes is preferred.
Self-motivated with the ability to work independently and remotely.
A passion for helping others and supporting the healing process.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a physical therapy practice, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!