Customer Service Representative

We are looking for a remote customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Schedule customer Jobs
• Take the extra mile to engage customers

Skills
• EXCELLENT English communication and presentation skills
• Proven customer support experience or experience as a client service representative; use of proprietary software
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• College Degree

Experience level:
• 2 years Lead or Manager Experience in Call Center

Job Type: Full-time- this is a full-time position that needs to be engaged during the entire shift. You will not have the ability to use this as a 2nd job.

Shift:
• Monday- Friday CST 7am to 5pm 10 Hours Per Day- 1 Hour Break*

*Please note this is 9pm to 7am Philippines time half the year and half the year it would be 8pm to 6am.

Salary: 30,000-40,000 PHP Per Month plus possible bonuses TBD. Salary is done 2x a month on the 20th and the 6th day of the month.

You will have paid time off for the holidays we are closed in the U.S.

Company Introduction

Welcome to Tri-State Tree Service, a beacon of excellence in the tree service industry for over 30 years. Based in the picturesque heart of Pensacola, FL, we've been nurturing roots of trust and quality in the communities we serve. As a TCIA (Tree Care Industry Association) accredited company, we're part of an elite group; less than 1% of Tree Service Companies attain this prestigious certification, setting us apart in our commitment to industry-leading standards and practices.

Our legacy is enriched by our unwavering dedication to technological innovation. With significant investments in the latest equipment and cutting-edge techniques, we've positioned ourselves as pioneers, consistently delivering unparalleled services to our valued clientele. At Tri-State Tree Service, you're not just finding a job – you're becoming part of a tradition rooted in excellence, innovation, and community growth. Embark on a journey with us and elevate your career as we continue to reach new heights in the tree care sector.

Application Process
• To apply, please ensure you do the following:
1. Include “Tree CSR” in the email subject line.
2. Attach your most recent resume.
3. Include a link to a brief video (3 minutes or less) explaining why you are the ideal candidate for this position.

Failure to follow these instructions will result in your application not being considered. Ensure that you have a computer, noise-cancelling headset, and a reliable internet connection for this role.

Join us in delivering excellent customer service, fostering customer loyalty, and driving our team towards achieving remarkable success. We look forward to welcoming you aboard!