Lettings Agency Support Assistant

Virtual Assistant Job Description
Position: Virtual Assistant – Lettings and Sales Support
Company: Best Nest
Hours: 40 hours per week (Monday to Friday, 8:30 AM - 5:30 PM, with a one-hour lunch break)
Salary: £1,300 per month
Benefits: 10 days of holiday, 5 sick days annually
About Best Nest:
At Best Nest, we pride ourselves on delivering exceptional property management services, ensuring our tenants feel at home while helping landlords and investors achieve their goals. We're seeking a proactive and organized Virtual Assistant to support our lettings and sales operations.

Key Responsibilities:
1. Tenancy Management:
o Handle all data and processes for tenant move-ins and move-outs. Experience with Ten Ninety would be very valuable.
2. Social Media Management:
o Plan and execute social media campaigns, create evergreen content, and grow the brand's online presence.
o Maximise social media to attract new business.
3. Client and Tenant Engagement:
o Run surveys for tenants, landlords, and staff to gather feedback and insights.
o Respond to tenant inquiries and investor queries promptly and professionally.
4. Marketing and Advertising:
o Add property adverts to platforms like Spareroom, the company website, Rightmove, and Zoopla.
o Design and create leaflets, brochures, and promotional materials.
o Prepare monthly reports on business statistics.
5. Maintenance Coordination:
o Triage maintenance requests and support the General Manager with updates and communication on jobs.
6. Lead Conversion:
o Assist the sales and lettings team in converting leads into tenants, landlords, or vendors.
7. Investment Support:
o Create and upload investment packs, including spreadsheets, brochures, terms and conditions, and comparables.
o Conduct online property searches for potential purchases.
8. Mentoring Programme Support:
o Liaise with mentoring clients to provide materials and information as needed.

What We’re Looking For:
Experience of using Ten Ninety
Experience with Hootsuite, Canva, and Active Campaign.
Knowledge of Google docs, sheets and presentations.

Abilities
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Social media proficiency and marketing experience.
• A customer-focused mindset with attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.

If you’re enthusiastic, adaptable, and ready to contribute to a dynamic team, we’d love to hear from you.
To Apply:
Please submit your CV and a cover letter detailing your relevant experience and why you're the perfect fit for this role.