Team Leader Shopify CSRs

Permanent Full-Time Job Available: Team Leader CSR Role

Schedule:
Monday to Friday, 8 am - 4 pm (Philippines time)
Pay Rate: $6.50 AUD per hour

Job Description:
We are seeking a proactive Team Leader Customer Service Representative (CSR) to not only perform key CSR duties but also help lead and support the team while assisting the manager. Your responsibilities include:

Responsibilities

- Replying to customer emails related to e-commerce products.
- Supporting, mentoring, and coordinating with other amazing CSR team members to ensure smooth workflow.
- Receiving and making customer calls per day, addressing concerns effectively.
- Calling customers to secure positive reviews when needed (Commission: $7 AUD per review on top of your pay rate).
- Assisted the manager with daily tasks and ensuring team targets were met.
- Training will be provided (4-5 hours) prior to starting.

Start Date:
Training begins after passing the interview.

To Apply:

Please include the following in your response:

2 years minimum e-commerce experience
2 years minimum team management or team leadership
2 years minimum total of customer support experience in phone calls + emails
Product Listing in Shopify experience
Suppliers communication
SOPs creations

Facebook Page management

Please fill in your details on this link: https://docs.google.com/forms/d/1QHCFcXGEsqhIETBgSI8AEDJaa_YZRG0rgp4A0BQRbG0/

We look forward to meeting you in the interview soon! ???? Thank you