Dispute Manager for E-commerce (Remote)

Job Post: Dispute Manager for E-commerce (Remote)

Are you a problem-solver with a passion for customer service and resolution management? We’re looking for a Dispute Manager to join our team and handle disputes for our e-commerce clients. In this role, you will work directly with customers and payment platforms like Klarna, PayPal, and Shopify to resolve disputes and chargebacks effectively.

Responsibilities:

Manage disputes and chargebacks on Klarna, PayPal, and Shopify to ensure positive outcomes.
Communicate with customers to understand their concerns and find a solution that avoids escalation.
Prepare and submit documentation required by payment providers to support dispute resolution.
Analyze dispute patterns and recommend improvements to reduce future disputes.
Maintain accurate records of each case, tracking resolution progress and outcomes.
Collaborate with the customer service and operations teams to identify potential issues.
Requirements:

Proven experience in dispute or chargeback management, preferably within an e-commerce setting.
Strong communication and negotiation skills to reach amicable solutions with customers.
Familiarity with payment platforms (Klarna, PayPal) and Shopify dispute/chargeback processes.
Detail-oriented with the ability to document and track cases thoroughly.
Excellent problem-solving skills and ability to work independently.

Key Responsibilities:

Respond to customer inquiries via email through Gorgias.
Collaborate with internal teams to ensure smooth operations.

Why Join Us:

Opportunity to work in a growing company.
A friendly work environment with opportunities for career growth.
Hands-on experience with the latest tools in e-commerce and supply chain management.

If you're ready to take on a dynamic role and contribute to both customer satisfaction and supply chain efficiency, we encourage you to apply!

Work in a dynamic environment where you can make a real impact.
Opportunity to collaborate with cross-functional teams.
Grow your expertise in dispute resolution and e-commerce.

If you have the experience and expertise in dispute management, and you're looking to join a fast-paced, growing company, we encourage you to apply!