Virtual Assistant – E-commerce Operations & Organizational Support

For over 14 years, we’ve been a trusted custom t-shirt business, specializing in bringing our local customers’ visions to life with personalized designs and exceptional service. Operating out of two physical locations, we’ve built a strong reputation in our community for quality and creativity. Now, we’re scaling our online presence to combine the local trust we’ve earned with the convenience of global reach.
Our customers don’t just come to us for products—they come for the experience. From the initial idea to the final design, we ensure every detail reflects their vision. As we grow, we’re looking for someone to support our operations behind the scenes, enabling us to continue providing top-notch service while meeting the demands of a busy holiday season.

What We’re Looking For
We need a proactive, reliable Virtual Assistant who can act as an extension of our team and leadership. Someone who can take direction, prioritize tasks, and execute them efficiently without constant oversight. In short, we’re looking for someone we can trust to handle key e-commerce and organizational tasks that will keep our business running smoothly during this critical period.

Key Responsibilities
-E-commerce Operations
-Manage Shopify operations, including:
-Product listing and inventory updates.
-Writing and optimizing product descriptions.
-Order fulfillment and tracking.
-Drive sales through social media platforms, including TikTok, by supporting campaigns, scheduling content, and engaging with audiences.
-Create content that highlights our unique customer experience and showcases our team’s personality.
-Help implement and manage automated systems for customer communication, including email or SMS tools like Klaviyo or Zendesk.
-Research trends, strategies, and tools to improve our online presence and increase sales.
-Store & Order Organization
-Monitor and track the progress of orders, ensuring clear communication between the team and customers.
-Send regular updates to customers about order statuses via email, Google Voice, or other systems.
-Assist with organizing tasks and workflows in tools like Trello to ensure smooth operations during the holiday rush.
-Coordinate documentation, including mockup approvals, completed orders, and inventory records.

What We Offer
-Competitive pay with growth opportunities based on performance and contributions.
-A long-term position with the potential to become a key part of our team.
-The chance to work in a dynamic, fast-paced environment during one of the most exciting times of the year.
-The ability to shape your role as you prove your capabilities—if you can handle it, the job is yours.
-Training and support to help you succeed and grow with us.

What You’ll Need
-Proven experience in e-commerce operations, preferably with Shopify and tools like Trello or Monday.com.
-Familiarity with social media platforms like TikTok and tools like Canva, Hootsuite, or Klaviyo.
-Strong organizational skills with the ability to manage multiple tasks and deadlines.
-Excellent written and verbal communication skills in English.
-Experience with customer communication tools (Google Voice, Zendesk, or similar).
-A proactive, solution-oriented attitude with a strong desire to help businesses grow.
-Availability to work full-time during the holiday season (10+ hours/day as needed).
-Graphic design skills a plus+

How to Apply
-If you’re ready to take on a fast-paced role with endless opportunities for growth, we’d love to hear from you! Please include the following in your application:
-An updated resume highlighting your relevant experience.
-A brief cover letter explaining why you’re the perfect fit for this role.
-Examples of any e-commerce or social media projects you’ve worked on.
-Availability and preferred work hours during the holiday season.
-We’re excited to bring someone on board who can help us grow during this busy season—and beyond!