STR/Airbnb Manager

JOB OVERVIEW:
STR MANAGER is responsible for managing and overseeing the daily operations of short-term rental properties.

You are the right person for this job if:
• You prioritize customer satisfaction
• You are a diligent worker, dedicated to completing tasks thoroughly and efficiently
• You are known for your patience and supportive nature within your social circle
• Previous experience in hospitality or guest management is a plus
• You possess exceptional attention to detail

Role & Responsibilities
• The ideal candidate must demonstrate strong proficiency with technology and excel in both written and verbal communication
• Ability to probe and clarify inquiries to effectively address underlying issues
• Provide timely and courteous guest support
• Maintain and update all internal documentation as procedures evolve
• Take full ownership of guest services management
• Execute tasks related to reservations, repairs, and maintenance schedules (monthly/quarterly/annually), among others

Example of Tasks:
• Coordinating check-ins and check-outs
• Responding promptly to messages and inquiries
• Ensuring property readiness for incoming guests
• Managing Schlage lock access and scheduling cleaning services
• Addressing noise concerns and arranging routine maintenance
• Handling reservation modifications
• Updating internal documents and guest communication templates
• Coordinating urgent property repairs
• Managing inventory, ordering supplies, and maintaining stock levels
• Availability required on check-in and check-out days to oversee property operations and respond promptly to guest needs

Please email support@jonfarber.co with the subject line 'RAINBOW DOG.' The deadline to apply is Wednesday, December 4, 2024.