Medical Virtual Assistant [ FarSha_NYU ]

*Note: Interested applicants, should submit an application through the link below:

https://forms.gle/8Qym9fv46EKbcYaH9

Position: Medical Virtual Assistant [ FarSha_NYU ]
Type: Full time
Work Time Duration: 9:00am - 5:00pm EST
Days to Work: Monday - Friday
Salary: $5 - $6 / hour (depending on experience)

About Us:
Dr. Farshad’s clinic is committed to providing exceptional patient care through clear communication, efficient operations, and personalized service. We are seeking a Bilingual Virtual Assistant fluent in both English and Spanish to manage appointments, patient communications, and administrative tasks.

Job Overview:
The ideal candidate will be highly organized, proactive, and responsive, with a proven ability to handle a variety of tasks efficiently. This role requires a strong focus on managing appointments, communicating with patients, and following detailed protocols to ensure smooth clinic operations.

Responsibilities:

Appointment Management:
- Schedule and reschedule patient appointments.
- Call patients to remind them of upcoming appointments.
- Review the schedule daily to identify missed appointments and contact patients to reschedule.

Patient Communication:
- Provide pre-procedure instructions over the phone, ensuring patients fully understand the requirements, even if they have received written instructions.
- Handle patient requests for medication refills and create messages for the doctor to follow up.

System Management:
- Use a voice-over-IP (VoIP) phone system with an auto-attendant to manage patient calls.
- Ensure all new patients seen the previous day are activated on the patient portal for seamless communication.

Daily Tasks:
- Send requests for patient reviews after appointments using the Patient Review app.
- Follow specific patient management and communication protocols as outlined by Dr. Shafizadeh.

General Administrative Tasks:
- Appointment Scheduling and Reminders: Coordinate and manage appointments efficiently.
- Patient Records Management: Maintain and update accurate patient records using eClinicalWorks.
- Handling Patient Inquiries and Correspondence: Respond to patient calls, emails, and texts promptly.
- Email or Text Management: Sort, prioritize, and respond to communications, including newsletters.

Software Proficiency:
- eClinicalWorks (EHR/EMR) for patient record management.
- 8x8 Telephone App for managing calls.
- ZocDoc App for online appointment scheduling and patient management.
- Patient Review App for managing and sending review requests.

Key Performance Indicators (KPIs):
- Punctuality: Be on time for tasks and communications.
- Task Completion: All assigned tasks must be completed by the end of the business day.
- Responsiveness: Respond promptly to emails, voice messages, and other communications.

Deal Breakers:
- Frequent negative feedback from callers.
- Failure to respond to emails and messages.
- Poorly managed schedule or missed appointments.

Qualifications:
- Language Skills: Fluent in both English and Spanish.
- Experience: Previous experience in appointment scheduling, patient communication, and healthcare administration is preferred.
- Communication Skills: Excellent verbal and written communication skills in both languages.
- Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
- Customer Service: Friendly and professional demeanor, with a patient-centered approach.
- Proficient in Google Docs, Google Sheets / Microsoft Office

Basic Requirements:
- Ability to submit NBI clearance
- Must be able to communicate clearly and effectively.
- Reliable computer and internet connection (at least 10mbps via cable modem, DSL/Fiber only).
- Reliable mic and headset (earphones are fine) / (noise-canceling headset) and a webcam.
- Minimal environmental noise (preferably zero if on camera frequently).
- Availability to meet the required hours.
- Submission of a short video introduction.
- Possession of a valid ID.
- Not currently working with any other clients during the required work time.

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**Application Process:

Interested candidates must submit:
1. A very short :30-:60 second video introducing yourself on why you think you’re the best fit for this position. Make sure to be yourself and just have fun in the video! We’d love to see your personality - it doesn’t need to be very formal. You can shoot it with the front camera of your iPhone.

2. Proof of a reliable computer, internet speed, and environment.

3. A valid ID

Why Join Us:
This is an opportunity to work with a clinic that values patient care and clear communication. You will play a key role in improving the patient experience and ensuring seamless operations in a supportive and collaborative environment.

Please use [ FarSha_NYU ] as your subject.