Sales and Admin Virtual Assistant (VA)

We are seeking Virtual Assistants with a strong background in Sales and Phone calls to support and help our client's business grow and help with their day-to-day operation. If you're passionate about supporting high-impact businesses, confident in doing a combination of admin tasks, sales, and phone handling, this role is for you!

Title: Virtual Assistant for a Cleaning Business
Location: Remote
Job Type: Full-time
Salary: Competitive, based on experience

Company Overview:
VARoute is a rapidly growing VA agency that provides high-quality virtual assistant services to businesses across various industries. Our goal is to deliver top-notch administrative support to entrepreneurs and business owners, helping them streamline their operations and grow their businesses. We are looking for a proactive, organized, and efficient Virtual Assistant to join our dynamic team and provide exceptional support to our clients.


Responsibilities:
- Answer inbound calls and emails, converting inquiries into clients.
- Make outbound calls to follow up with leads and nurture prospective clients.
- Present our services in a clear and engaging way that resonates with customer needs.
- Track and manage leads in our CRM, ensuring timely follow-ups.
- Build relationships with clients through empathetic yet confident communication.
- Proactively scheduling/confirming cleaning appointments with our clients.
- Maintain and update client records, process orders, and manage other administrative tasks as needed.
- Oversee the company’s social media pages and respond to customer inquiries across all platforms.
- Provide weekly reports to the cleaning business owner on business performance
- Assist with marketing tasks such as sending promotional emails or posting on social media


Qualifications:
- At least 1 year of experience in a Virtual Assistant/Executive Assistant role, or in a similar position.
- At least 2 years of experience in Sales/Appointment Setting/Cold Calling role, targeting English speaking clients/customers. Local selling experience will not be considered.
- At least 3 years of experience in an inbound customer service setup answering phone inquiries from US clients/customers.
- Fluent in English, both written and verbal (there must be no regional accents).
- Excellent communication skills, both written and verbal, with a persuasive and professional demeanor.
- Extensive experience and ability to effectively handle customer inquiries via phone/email/chat.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and/or Google Workspaces (Docs, Sheets, Gmail, etc.).
- Knowledgeable of the General Administrative (non-voice) duties VAs usually do such as company’s calendar management, email management, social media management, appointment scheduling, data entry, making reports, maintaining records, processing orders, etc.
- Confidence in selling and handling client interactions via phone.
- Strong knowledge of sales principles and techniques.
- Confidence in answering inbound calls and conducting outbound calls.
- A tech-savvy mindset with the ability to quickly learn new software.
- Excellent communicator with strong organizational skills.
- Able to efficiently and timely multitask and prioritize tasks.
- Proactive problem-solving skills and the initiative to take on new tasks

Good to Have Experience/Skills (it's okay if you do not have the skills below but if you have, you will be prioritized, please make sure to highlight it on your experience overview when sending an email)

- With experience in Cleaning Business preferred but not required
- Proficiency in project management tools such as Asana, Trello, ClickUp, or similar
- Experienced in using appointment-scheduling software and related tools
- Experience in basic bookkeeping or finance-related tasks.
- Experience in graphic designing via Canva.
- Knowledge of SEO, content creation, and digital marketing strategies.


APPLICATION INSTRUCTIONS:

Apply only through this link.

https://docs.google.com/forms/d/e/1FAIpQLSePx5VSURDX4z5s8MGUDug0Lxm76oQY5Jvks4EPOaNunG9msA/viewform

Once I have received your submission, I'll review your experiences and resume. If I feel that you may be a good fit for one of our clients, I will invite you for an initial interview. Please know that I only conduct initial interviews between 1AM to 6AM Manila time.

We look forward to reviewing your application!