L2 Tech Support Engineer

Dear Technology Lover!
We're a small (but VERY efficient) 20-year-old MSP based in Arizona.
As a small company. we're VERY employee-focused, and believe that our team members are our MOST IMPORTANT ASSET!

Here are some of the things you can expect from working with us:
• Ongoing (monthly) manager review and feedback- you should never guess where you are "standing" and what you, AND THE COMPANY, can do better!
• Paid certifications- we will pay for your courses, and tests and allocate time during business hours to help you achieve your desired goals
• Paid Time Off- it's important to us that you are happy, healthy, and have a work-life balance!
• Bonuses- when the company wins- you win!
• Raises- As we grow, we believe you should as well. We have to stay competitive as an employer to retain our awesome employees!
• Opportunities to grow- In our industry, we can't be on "cruise control"... We need to push our team members to stay ahead of the technology curve. Help you continually to sharpen your skills with a focus on your career aspirations.
• Paid sick days- We understand life happens. We don't want you to feel that you have to drag yourself to work sick if your body tells you to relax...

You're the right fit if you:
• LOVE learning, working with, and experimenting with new technology
• Get excited when you save someone's day and provide great service
• Are a hard-working fun person, and see yourself being in the IT industry for the foreseeable future
• Want to work in a GROWING environment, with STABLE income, Bonuses, and a great attitude!
• Want the opportunity to advance and learn more!

Some of the responsibilities that your position will include are:
Helpdesk (mostly escalations, but some basic if needed), cyber security related tasks/ audits, cloud hosting and virtualization (HyperV, SonicWall, VPN), MS365 management and automation, BCDR (Axcient), networking (Unifi, Sonicwall), IT projects, Servers maintenance (Windows only), scripts creation, testing new technology and other tasks related to IT.

IMPORTANT:
This position requires AT LEAST 3 years of MSP experience, 100% clean background check, highly organized, technologically savvy, and can work diligently with little supervision.
Several hiring steps will take place to verify the above requirements, including reference checking, employment verification, technical testing, and more.

Minimum technical level that you will need to be able to pass a test on:
• Explaining to a non-technical person what the "cloud" is
• Consulting with a new client on what BCDR solution you would recommend to an SMB, and why
• Explaining what the differences are between traditional anti-virus and XDR
• Creating a new Virtual Machine on Hyper-V host, from an ISO file located on a different computer on the network.
• Explaining the differences and commonalities between SharePoint and OneDrive.
• Creating an Intune policy that will install Firefox on an Azure-joined VM, and make Firefox the default browser, with the specific home page we'll provide to you during the test.
• Several other situational and technical questions.
• CCNA certificate candidates preferred but not required.

MORE DETAILS:
• A PRE-EMPLOYMENT BACKGROUND CHECK is performed (at our expense). You must have 100% clean background check. Please do not apply if you don't have 100% clean background check.
• Personality is KEY for us. We are looking for an easy-going, yet professional, friendly and HONEST person.
• You will be working from home. This means you must have a quiet work environment and no excessive background noise.
• FAST AND RELIABLE INTERNET SERVICE IS REQUIRED
• You must have a Computer/Laptop with at least i5 minimum 8th gen (preferably a newer one) with 16 GB RAM or more.
• Your device should be solely dedicated only for work. The provided device by the company will be arranged based on your tenure. Of course, you can still use it for personal, but downloading other stuff unless work-related is prohibited since we are an IT company, security is our priority.
• We evaluate/ review employees monthly and provide consistent feedback.
• We offer raises and bonuses according to performance, certifications, attitude, and customer reviews twice/ year.
• Your manager (our IT director) will create a roadmap for your "KPIs" and certifications track. We always push our team to earn certifications and additional knowledge – even allowing “disconnect study time” during business hours!
• On-call rotation (after-hours) for a week at a time, once every 4-5 weeks. It's VERY rare that we get calls after-hours (the average is only twice/ year!).
• We're closed on major US holidays, and at the completion of the first 3 months of employment, you'll qualify for paid holidays.
• Work hours are Mon-Fri at 8 am till 5:30 pm (UTC-07:00 , MST, Arizona time zone)
• Every 4 to 5 weeks, you'll be working 1/2 day on a Saturday (project work/catch-up work) and get 1/2 day off the week after
• Mandatory 1-hour lunch and additional breaks (as you need those) throughout the day.
• Further details and information will be discussed with qualified candidates.

EXPERIENCE REQUIRED:
• REQUIRED: Relevant minimum 3 YEARS experience working for an MSP
• REQUIRED: Microsoft Azure AD/ M365 experience
• REQUIRED: Experience working with an RMM and PSA software (DATTO preferred)
• Preferred: Cyber Security education/experience
• Preferred: Hyper-V experience

Other tools we use:
Barracuda DNS filter, AutoElevate, Cylance, Infocyte, Syxsense, IT Glue, SonicWall, Unifi, and more

HOW TO APPLY?

send an Email to customerservice+L2TS-Nov2024@galloptechgroup.com with the subject line "L2 Tech Support - November 2024".

In your email body, you MUST include the following, and ONLY the following please:
- An attachment of your resume in PDF format
- A confirmation (simple written statement) that you have a 100% clean background with no criminal history.
- A confirmation (simple written statement) that you understand the business hours (MST\ Arizona time zone.

Answer the following questions:
1. How many years of experience do you have working in an MSP company? Name of the MSP company/s you worked with.
2. Do you have experience working with RMM and PSA software? What applications did you use?
3. Do you have experience working with Virtualization, servers, GPO, TCP/IP, hyper-v/vmware, conditional access, Intune, and Scripting such as PowerShell?

- No other information/cover letter or attachments should be included, besides a simple salutation and signature if so desired.

NOTE- Please do NOT apply using other methods besides the above. Any applicants who reach out to us via phone, social media, or any method other than the instructions above will automatically be disqualified.
Only those who followed the above instructions will be contacted within up to 2 business days, with further instructions.


We're looking forward to having you join our family!



Gallop Technology Group