Virtual Assistant (Customer Service & Admin)

About Us
Excel Lawns & Landscape is a family-owned and operated business providing reliable, affordable, and comprehensive lawn care and landscaping services. We’re committed to freeing up our customers’ time so they can focus on what truly matters. Our mission is to challenge the traditional "business-as-usual" approach. We prioritize people and relationships, believing teamwork can turn ordinary efforts into extraordinary results.

Job Description
We’re seeking a Virtual Assistant to join our team. This role involves managing customer service tasks, organizing email communications, handling social media, and assisting with administrative responsibilities. You’ll play a key part in keeping operations smooth and customers happy.

Primary Responsibilities:
- Answer customer inquiries via phone and email with professionalism and friendliness.
- Prepare and send simple estimates using provided templates.
- Organize and filter email communications, prioritizing and responding as needed.
- Manage social media and blog posts using AI prompts and tools.
- Document processes and assist in creating standard operating procedures (SOPs).
- Follow up with clients to collect reviews.
- Participate in ongoing training and personal development activities.

Requirements
- Strong written and spoken English skills.
- Proficiency with tools like Google Workspace (Docs, Sheets, Gmail), Service Autopilot, Facebook, and other digital platforms.
- Experience with customer service or administrative tasks.
- High level of organization and attention to detail.
- A proactive mindset with a willingness to learn and adapt.

Desired Skills
- Excellent communication and interpersonal abilities.
- Problem-solving and critical thinking skills.
- Familiarity with AI tools and prompts is a bonus.
- Ability to create and manage SOPs effectively.

What We Offer
- Competitive monthly salary!
- Paid time off.
- Opportunities for personal and professional development.
- Yearly salary reviews.
- Supportive and collaborative team environment.

If you’re passionate about making an impact and growing your skills in customer service and administration, join us!

Apply today to become a part of our mission!