AMAZING CUSTOMER SERVICE REPRESENTATIVE WANTED FOR 6-FIGURE FASHION E-COMMERCE BRAND

My team and I are looking for a new team member to join our amazing 6-figure eCommerce dropshipping fashion business team.

Currently, we are in need of someone who will be responsible for one of the most important tasks of this business: customer service and support.

It's essential that you are experienced with eCommerce/dropshipping, particularly within the fashion industry, and have a strong background in customer support, dispute resolution, and using Helpdesk/CRM systems.

You will act as the primary contact for our customers, managing communications, resolving issues, and ensuring a seamless and satisfying customer experience. You will collaborate closely with the Business Manager to create a perfect customer experience blueprint.


Responsibilities:

Act as the primary contact for customers, managing emails and assisting with orders and returns.

Quickly identify solutions for customer queries and troubleshoot issues.

Handle incoming disputes and chargebacks, maintaining a high win rate.

Collect customer feedback to improve supplier procedures and shipping methods.

Collaborate with the Business Manager to enhance customer service processes.

Maintain KPIs for refund rates and contribute to the business's financial health.


Results:

Achieve high customer satisfaction and loyalty.

Maintain low refund rates and high dispute win rates.

Promote a positive brand image through excellent service.

Provide insights to improve overall business performance.


Requirements:

Experience in customer support within Shopify, e-commerce, and dropshipping.

Familiarity with Helpdesk/CRM systems.

Strong problem-solving and analytical skills.

Excellent English communication skills, both written and verbal.

Highly organized, proactive, detail-oriented, patient, and optimistic.

Good business acumen to detect and address potential issues.

Include the color blue in your application title to demonstrate attention to detail.


How to Apply:

Start Date: As soon as possible.

Trial Period: A 3-week trial to assess suitability, with potential for promotion to Junior Customer Support Representative.

Please include your answers to these 2 questions below in your cover letter:
1. Tell me a time you had to deal with a challenging dispute/chargeback and won?
2. Could you please tell me your KPIs related to CS roles:
- Emails answered per hour
- Return rate
- Dispute win rate

Ready to embark on this exciting journey with us? Apply today and be a part of our growth and success!