Costumer service VA

Position: Online Virtual Assistant – Customer Service
Type: Part-time/Full-time, Remote
Salary: Competitive, based on experience
Required: Put "VAPOSTJOB" as the first word in your message

About Us:
We are a fast-growing e-commerce brand dedicated to providing top-notch products and customer satisfaction. Our mission is to create a seamless and delightful shopping experience for our customers. We are seeking a skilled and empathetic Virtual Assistant to handle customer service emails, process refunds, and assist with order edits.

Responsibilities:
Customer Support:

Respond promptly and professionally to customer inquiries via email.
Address concerns such as product information, order tracking, and general inquiries.
Order Management:

Assist customers in editing orders (e.g., changing sizes, colors, or delivery details).
Ensure order changes are accurately updated in our system.
Refund Processing:

Handle refund requests in compliance with company policies.
Communicate refund status clearly and professionally to customers.
Conflict Resolution:

Resolve customer issues in a timely and empathetic manner.
Escalate unresolved matters to the appropriate department when necessary.
Administrative Tasks:

Maintain accurate records of customer interactions and transactions.
Collaborate with the team to improve service processes.
Requirements:
Experience:

Previous customer service or virtual assistant experience preferred.
Experience with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
Skills:

Excellent written communication skills in English.
Strong problem-solving skills with a customer-first mindset.
Proficiency with email management tools and CRM software.
Attributes:

Highly organized and detail-oriented.
Able to work independently and meet deadlines.
Friendly, patient, and professional demeanor.
Technical Requirements:

Reliable internet connection.
Computer with necessary software/tools for remote work.
What We Offer:
Flexible working hours.
A supportive and collaborative team environment.
Opportunities for growth and development within the company.