Sage Technical Support Specialist

Your Dream Job awaits with Concertina!

Ready to fast-track your career? Concertina is the ethical BPO of choice. We offer the right candidates an instant 40% pay increase! Plus, you’ll get HMO coverage for both you and your family, all while enjoying 100% work-from-home flexibility. Plus we invest in our candidates so they continue to prosper and grow including mental AI Training Academy, fitness programs, group mentoring from our founders, charity events, and amazing socials.

Jumpstart your dream career with a better salary now!

Here’s a checklist to see if you’re a fit:
- 5+ years of experience in the industry
- Great English and communication skills
- Open to a bonus to work USA hours (or a blend)

For quick apply click this link: https://www.concertina.team/available-jobs/technical-support-specialist-sage-platform


SAGE TECHNICAL SUPPORT SPECIALIST

Position Description:
As a Sage Technical Support Specialist, you will play a critical role in integrating, managing, and optimizing Sage systems alongside platforms like HubSpot and Expensify. You will ensure seamless data flow and system efficiency while addressing technical challenges through structured support processes. Your contributions will directly enhance operational excellence and enable the company to achieve its strategic goals.

Key Responsibilities:
1. System Integration and Optimization
? -Lead the integration of Sage with platforms such as HubSpot and Expensify, ensuring seamless data exchange and
operational efficiency.
? -Collaborate with cross-functional teams to define integration requirements and implement scalable solutions that align with
business objectives.
? -Establish robust data flow protocols and maintain data integrity across integrated
systems.
2. Ongoing Management and Technical Support
? -Provide expert-level technical support for Sage and integrated platforms, ensuring smooth operations.
? -Manage and resolve technical issues via a structured ticketing system, prioritizing tasks for prompt resolution.
? -Act as the primary escalation point for complex system challenges, coordinating with vendors and stakeholders as needed.
3. System Performance Monitoring and Enhancement
? -Monitor the performance of Sage and integrated platforms, identifying areas for improvement and ensuring optimal
functionality.
-Implement system updates, patches, and enhancements, staying up-to-date with industry best practices and security
standards.
? -Document system workflows, guidelines, and troubleshooting procedures to support
consistent operations.
4. Collaboration and Training
? -Partner with internal teams, including operations, finance, and marketing, to ensure systems effectively support business
processes.
? -Train end-users on system functionalities and troubleshooting techniques to enhance efficiency and autonomy.
? -Serve as a subject matter expert on Sage and its integrations, advocating for technology-driven process improvements.

Qualifications:
Education and Experience
-Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (preferred).
-Minimum 5+ years of experience in Sage technical support, system integration, or a similar role.

Technical Expertise
-Strong expertise in Sage integration, customization, and support.
-Experience integrating HubSpot, Expensify, or similar platforms with ERP systems.
-Proficiency in API integrations, data flow management, and troubleshooting complex system interactions.
-Knowledge of system performance monitoring tools and best practices.

Soft Skills
-Excellent analytical and problem-solving skills with a proactive approach to technical challenges.
-Strong communication skills, capable of conveying complex technical concepts to non-technical stakeholders.
-Highly organized, self-motivated, and customer-focused, with a commitment to delivering exceptional support.

Why Join Us?
Be a part of an innovative and growing company.
Lead impactful technology initiatives that enhance operational efficiency.
Work in a collaborative environment that values your expertise and contributions.
Competitive salary, benefits, and opportunities for professional development.