Reservations Agent at Irish Tours For You

About Irish Tours For You
At Irish Tours For You, we specialize in crafting unforgettable journeys across Ireland, blending exceptional service with personalized experiences. Our mission is to help travelers create cherished memories in Ireland's enchanting landscapes, steeped in history and culture.

Position: Reservations Agent
Do you thrive on delivering outstanding customer service? Are you passionate about Irish culture and enjoy helping others plan their dream adventures? Join us as a Reservations Agent and play a vital role in ensuring our clients enjoy seamless, memorable travel experiences.

Key Responsibilities

1. Customer Support:
- Respond promptly and professionally to supplier inquiries via email.
- Assist clients with bookings, modifications, and cancellations.
- Provide accurate and comprehensive information about our tours and services.

2. Problem Resolution:
- Handle and resolve customer concerns effectively, ensuring timely and satisfactory solutions.
- Collaborate with team members to address issues and maintain client satisfaction.

3. Product Knowledge:
- Stay updated on Irish Tours For You’s offerings, including itineraries, destinations, and packages.
- Leverage tools like Google Maps to provide personalized and detailed recommendations.

4. Communication & Collaboration:
- Maintain clear and professional communication with suppliers to ensure smooth coordination.
- Work closely with colleagues to deliver consistent, high-quality service and messaging.

5. Documentation & Feedback:
- Accurately document supplier interactions and feedback using Trello.
- Identify trends in customer input and recommend improvements to enhance service quality.

What We’re Looking For?
- Experience: Proven background in customer service, ideally within the travel industry.
- Communication: Exceptional written and verbal communication skills.
- Problem-Solving: Strong analytical skills with a proactive approach to addressing challenges.
- Tech-Savvy: Comfortable using tools like Google Maps and Trello for research and organization.
- Attention to Detail: Highly organized and resourceful, focusing on accuracy.
- Flexibility: Willingness to work varied hours, including evenings and weekends.

Why Join Irish Tours For You?
- Be part of a passionate team that creates unforgettable travel experiences.
- Collaborate with a global clientele who share your love for Ireland.
- Grow professionally in a dynamic and supportive environment.
- Enjoy benefits such as paid leaves and opportunities for career advancement.

Ready to Apply?
If you’re excited about this opportunity and meet the qualifications, we’d love to hear from you! Submit your resume and a cover letter detailing your interest in the role to brie@irishtoursforyou.com.

Start your journey with Irish Tours For You and help bring Ireland’s magic to life for travelers worldwide.