Virtual Assistant & Customer Success Manager

Job Title:
Virtual Assistant & Client Success Manager

Location:
Europe

About Us:
Hyper Helios is a landing page/funnel firm based in Hungary. We have served over 50 clients in the agency & info product space over the last 2 years, with amazing case studies to show it.
At Hyper Helios, our mission is to become the GO-TO landing page/funnel firm on the market and leave a mark on the industry.
We believe in an online, efficient, and hardworking work environment. Our team comprises copywriters, no-code developers, and designer professionals dedicated to improving their work every day by getting faster without losing quality, keeping up with industry trends, and analyzing every project they've contributed.
By joining our team, you'll have the opportunity to work on projects with the biggest agencies worldwide, grow your team & task management, communication, organization, and customer service skills, and make a meaningful impact in the landing page industry.
We offer competitive salaries, comprehensive benefits, and a supportive culture that values your personal and professional development. Join us!

Job Description:
We’re looking for a Virtual Assistant and Client Success Manager specialist who wants to work full-time and help grow our company while making sure clients gain an excellent experience by working with our team. Your main goal is to help us make sure projects are succeed.

Your responsibilities are:
- Prepare Weekly / Monthly reports for clients
- Communicate with clients daily
- Set up contracts and invoices for clients
- Help clients get onboard
- Make sure deadlines are met
- Manage Google Drive for project Assets.
- Calendar management, scheduling calls and in-person meetings with clients and other team members.
- Organize and keep emails, phone calls or other communication ways executed.
- Produce, format and proof word processing documents such as client proposals, reports and project briefs
- Update clients about project statuses and milestones.
- Collect client feedback and ensure it is properly communicated with design/dev teams.
- Handle any customer complaints or problems and escalate as needed
- Ensure that landing pages pass through a quality checklist before going live.
- Enter and organize information about projects, customers, and KPIs.
- Report periodically on project progress, client satisfaction and other metrics.
- Help with promotional materials and social network account upkeep.
- Automate different workflows and processes inside the business.

Job Requirements:
- Experience working with big agencies
- Knowledge of basic tech, team management, automation, organization, etc.
- Good communication skills + fluent English
- 6+ hours per day + CET time zone
- Attention to details
- High-Level experience with Make.com and Airtable

How to Apply:
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