PayPal Dispute and Chargeback Manager for Shopify

We are seeking an experienced PayPal dispute manager expert to join our dropshipping e-commerce business focused on fashion and to handle our customer disputes effectively. The store is located in Germany - fluent in German is a plus, but is not required.

The ideal candidate will have a proven track record of winning cases and implementing successful strategies for dispute resolution. You should be well-versed in the nuances of each platform's policies and have a proactive approach to managing chargebacks. If you have the skills to improve our success rate in dispute cases, we would love to hear from you.

Key Skills:
-Detail oriented and ability to follow a customer service flow chart to perfection
-Strong ability to show empathy for customer situations and can express that via text
- Excellent written communication skills
- Strong problem-solving abilities
- Proficient in email management and responding promptly
- Familiarity with Paypal disputes and credit card chargeback resolution process

To Apply
Please respond with:
Your relevant experience in customer service, specifically in fashion dropshipping.
Why you believe you are a great fit for this role.
We’re looking for someone who can deliver exceptional customer service and take ownership of this role, ensuring our customers are always satisfied.

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