Email Support Equestrian E-commerce Brand

Please apply only if you have a true passion for the equestrian world and a strong knowledge of saddles, riding styles, and equestrian culture. This role requires a deep familiarity with equestrian essentials to truly connect with and support our customers

Our e-commerce equestrian brand is looking for a passionate and attentive Email Support Specialist to provide top-notch customer service to our community of riders and horse enthusiasts. As an Email Support Specialist, you’ll handle customer inquiries, assist with order-related issues, answer product questions, and provide guidance tailored to equestrian needs. This role requires a deep understanding of our products, a genuine interest in the equestrian lifestyle, and the ability to communicate with empathy and professionalism. Theres is arround 10 emails per day, requiring no more than 1 hour of work per day maximum.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email, including questions about products, order status, returns, and more
Provide detailed product information, size guides, and personalized advice to help customers select the best items for their riding needs
Resolve order issues (shipping, returns, exchanges) efficiently and work with other teams to ensure customer satisfaction
Maintain a deep understanding of our product line, including technical features and equestrian-specific benefits, to support informed responses
Start your message with Kumusta so we know you have read the full job posting and know you need equestrian knowledge to apply
Keep accurate records of customer interactions and identify recurring questions or issues to improve the customer experience
Collaborate with the marketing and product teams to relay feedback from customers that may influence product development or customer service improvements
Ensure that all responses align with the brand voice, showing a commitment to the equestrian community and lifestyle