Trainee Virtual Assistant (Project Management and Customer Service)

Location: Remote (Work from Home). Able to work UK time zone hours.

Working Hours:

Monday to Friday: 8:00 am – 11:00 am UK time (3 hours per day to start, increasing to 4 hours after training)
Weekend: 1-hour task (flexible timing)

Compensation:

Hourly Rate: $5 per hour to start
Review: Salary will be reviewed after 6 months, with potential increase to $6-$10+ based on performance and successful training completion

Job Overview:
We are seeking a proactive and organized Virtual Assistant to join our team, focusing on project management and customer service. The ideal candidate will have proficiency in English and experience with ClickUp for project management. We value individuals who are eager to learn, not afraid to try new things, and can take initiative without constant direction.

Responsibilities:

Project Management (using ClickUp):
-Create and manage projects in ClickUp
-Delegate tasks based on team roles and responsibilities
-Monitor project progress and follow up on incomplete tasks
-Attend team meetings and provide updates

Customer Service:
-Respond promptly and professionally to customer emails
-Communicate effectively in English to resolve customer inquiries and issues
-Maintain a high level of customer satisfaction through excellent service

Training and Development:
-Participate in training sessions to learn new tools and skills
-Tools to Learn: Canva (design software), Shopify (eCommerce platform), Klaviyo (email marketing platform)
-Apply new skills to tasks as training progresses

Qualifications:

Essential:
-Proficiency in English (both written and spoken)
-Experience with ClickUp or similar project management tools
-Strong communication skills
-Reliability and attention to detail
-Eagerness to learn and take on new challenges

Technical Requirements:
-Reliable computer
-Stable internet connection

Desired (Training Provided):
-Willingness to learn Canva for content creation
-Interest in learning Shopify for product management
-Openness to training on Klaviyo for email marketing

Desired Qualities:
-Initiative: Not afraid to try new things and take charge of your role without constant direction
-Communication: Regularly communicates and is not afraid to share opinions or feedback
-Problem-Solving: Spots opportunities and works on them to help grow the business
-Adaptability: Open to learning new skills and adapting to new tools or processes

What We Offer:
-Training Opportunities: We provide on-the-job training for specific tools and skills
-Growth Potential: Opportunity for salary increase after successful training and performance evaluation
-Flexible Training Period: Flexibility with working hours during the training period
-Supportive Environment: Work with a team that values feedback and collaboration

Trial Period:
-We offer a one-week trial period to assess mutual fit for the role. During this time, you will work according to the outlined hours, and we will provide guidance and support as you begin your journey with us.

Company Culture and Values:
We believe in fostering a work environment where:
-Innovation is Encouraged: We welcome new ideas and approaches
-Continuous Learning is Supported: We provide opportunities to learn and grow professionally
-Communication is Key: Open dialogue and sharing of opinions are highly valued
-Proactive Attitude is Rewarded: Taking initiative and working independently are appreciated

If you are excited about growing with us and meet the essential qualifications, we'd love to hear from you!

To Apply:

1. Send us a message with title 'Trainee VA21'
2. Please send your resume
3. Include a brief explanation of why you're the right fit for this role
4. Highlight any relevant experience with ClickUp and customer service

Note: Only candidates who have an ID Proof above 70 and meet the essential qualifications and are willing to learn the desired skills will be considered.

We look forward to receiving your application!