Austin Dream Remodelling

**Job Description: Dispatch and Virtual Assistant - Austin Dream Remodeling**

**Location:** Austin, Texas (Remote/Hybrid options available)

**Company Overview:**
Austin Dream Remodeling is a trusted home improvement company based in Austin, Texas. We specialize in transforming homes through quality remodeling services, delivering superior craftsmanship and excellent customer service. As we continue to grow, we are looking for a reliable, organized, and tech-savvy Dispatch and Virtual Assistant to support our operations and ensure seamless communication between our team and customers.

**Position Overview:**
The Dispatch and Virtual Assistant will play a critical role in supporting daily operations, managing schedules, and ensuring timely communication between our contractors, clients, and internal team. This hybrid position involves administrative support, customer service, and dispatching tasks to help our team provide excellent remodeling services to our clients.

**Key Responsibilities:**
- **Dispatching:** Coordinate and schedule appointments, job site visits, and contractor assignments. Ensure all tasks are properly allocated to the appropriate crew members and track their progress.
- **Customer Support:** Answer calls, emails, and messages from clients regarding service inquiries, scheduling, and progress updates. Provide exceptional customer service throughout the remodeling process.
- **Administrative Tasks:** Maintain and update records, schedules, and project statuses. Assist in managing and tracking client contracts, invoices, and payments.
- **Data Entry & File Management:** Input project details, customer information, and service requests into company systems and ensure all documentation is accurate and up-to-date.
- **Communication:** Act as a liaison between customers, contractors, and the office team, ensuring everyone is on the same page with project timelines and expectations.
- **Virtual Assistance:** Perform general virtual assistant duties including email management, appointment setting, and task prioritization. Handle other administrative duties as required.

**Skills and Qualifications:**
- Proven experience in customer service, dispatching, or virtual assistant roles, preferably in the home improvement or construction industry.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent written and verbal communication skills.
- Tech-savvy, with experience using dispatching software, CRM systems, and project management tools.
- Knowledge of home improvement services and terminology is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong attention to detail and problem-solving skills.

**Work Environment:**
- This position can be remote or hybrid, with occasional in-office visits required.
- Full-time or part-time availability.

**Compensation:**
- Competitive salary, commensurate with experience.
- Benefits package available for full-time employees.

**To Apply:**
Please send your resume, cover letter, and any relevant references or portfolio to [email address] with the subject line "Dispatch and Virtual Assistant Application - Austin Dream Remodeling."

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This job description provides a comprehensive outline for a Dispatch and Virtual Assistant role at Austin Dream Remodeling, focusing on both customer service and administrative support within the home improvement industry. Adjust the specifics based on your company's unique needs and preferences!