Rockstar Hospitality Agent

Our Hospitality Agents are the first point of contact for Otium. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

At Otium you will:
-Write and respond to guest reviews
-Answer guest support calls, emails, and chat messages
-Managing, responding and turning inquiries into bookings by actively following up with leads
-Update our internal databases
-Create Maintenance Request tasks based on public and private review feedback
-Create Guest Request tasks based on guest communication
-Manage and update Otium's Property Review Tracker
-Managing the email inbox and assigning emails that need to be reviewed or responded to
-Offering guests to extend their stay to fill up calendar gaps
-Assist the Accounting team record company expenses
-Assist our Marketing team with social media management

Applications on here will be ignored, please apply at http://go.otiumrentals.com/hospitalityteam