Dispatcher/Office Admin/ Customer Service Rep

Position Overview:
Monday–Friday with alternating Saturdays, 8:00 AM–5:00 PM (EST).

We are seeking a Customer Service Dispatch Coordinator to manage technician dispatch and ensure seamless service delivery.

Job Description
We are seeking a detail-oriented Customer Service Dispatch Coordinator to optimize our service delivery operations and enhance customer satisfaction.

Key Responsibilities:
-Efficiently dispatch technicians to customer locations
-Coordinate with vendors and warranty companies for issue resolution
-Manage parts ordering and technician inventory tracking
-Document and report service call outcomes to senior management
-Maintain exceptional customer communication and relationship management
-Provide real-time updates on technician service progress
-Actively participate in professional development and training programs


Required Qualifications:
-Minimum 1-3 years customer service dispatch experience
-Exceptional communication and organizational skills

Advanced proficiency in:
-IT systems
-Phone operations
-Customer relationship management (CRM) software

Proven ability to:
-Manage high-pressure environments
-Resolve conflicts professionally
-Build and maintain customer trust