CRM specialized in outbound calls

Job Title: CRM specialized in outbound calls

Location: Remote

Type: Part-Time

*Please only submit your resume in English, no other formats will be considered*

Who are we?

We are FullPond!

We’re passionate about connecting you, an awesome talented individual with exciting career opportunities in fast-growing companies in the US through remote work. We believe in transforming lives through meaningful work, offering competitive salaries that reward your talent and dedication. Join us to grow professionally, collaborate with global teams, and make an impact—all while working for top-tier companies eager to value your skills and potential.

Position Overview

We are looking for an enthusiastic and customer-focused CRM-Outbound Calls Specialist to join our team. This role involves engaging with potential and existing customers through outbound calls, providing information about vehicles and promotions, and scheduling appointments to drive sales. The ideal candidate is organized, personable, and skilled in delivering an exceptional customer experience.

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Key Responsibilities

- Customer Engagement:
- Make outbound calls to follow up on inquiries, leads, and customer interest.
- Provide detailed information about vehicles, promotions, and dealership services.
- Appointment Scheduling:
- Schedule test drives and sales consultations with customers.
- Coordinate with the sales team to ensure appointments are handled efficiently.
- CRM Management:
- Maintain and update customer records in the dealership’s CRM system.
- Track interactions and follow-up activities for accuracy and future reference.
- Customer Support:
- Address customer questions and concerns professionally and effectively.
- Ensure a seamless and positive experience for all customers.
- Team Collaboration:
- Work closely with the sales team to align on customer needs and objectives.
- Share insights from customer interactions to improve outreach strategies.

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Required Qualifications

- Proven experience in a customer service, sales, or outbound calling role.
- Fluency in English with excellent verbal communication skills.
- Strong organizational and time management skills to handle multiple tasks.
- Familiarity with CRM tools and systems is a plus.
- Ability to work independently and efficiently in a remote environment.
- Positive attitude with a focus on delivering outstanding customer service.

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Desired Skills and Attributes

- Goal-oriented mindset with a proactive approach to achieving sales targets.
- Problem-solving skills to address customer concerns effectively.
- Adaptability to learn and communicate detailed information about vehicles and services.
- Collaborative team player who values building strong customer relationships.

Why Join Us?

Fully remote Position! Work from any place in the world!

Take your local Holidays: We understand how important it is to take time with your family and loved ones on important days.

Paid vacation

Professional Growth: Opportunities for training and development in a fast-growing company.

Compensation: Competitive salary and performance-based incentives.

Impact: Be part of a mission-driven organization that empowers professionals around the globe!

How to Apply:

*Please only submit your resume in English*

Submit your resume to Talent@fullpond.co

Send us a 30 sec video presentation explaining why you’d like to work with us