Customer Support Employee For Ecommerce Brand

Job Description:
We are looking for a dedicated and detail-oriented Customer Service Agent to join our team and support our growing interior webshop. The ideal candidate is excellent at managing customer inquiries, particularly regarding delivery timelines, and understands the importance of maintaining a low return rate by ensuring accurate and helpful responses to customers.

Responsibilities:
Respond promptly and professionally to customer inquiries via email and chat.
Provide clear and accurate information about delivery times and product details.
Handle complaints or issues in a professional manner, offering solutions that align with our policies.
Handling chargebacks and disputes
Collaborate with the team to ensure accurate order tracking and timely updates.
Suggest and implement strategies to reduce return rates.

Requirements:
Proven experience in customer service or a related field.
Excellent written communication and translating skills.
Strong problem-solving skills and a customer-first attitude.
Familiarity with Shopify (this is not required).
Ability to work independently and manage time effectively.
Experience with winning chargebacks.

Why Join Us?
Supportive team environment.
Opportunity to work and develop with a growing ecommerce brand.
Career opportunities
Direct communication with the owners

Salary:
$5 per hour (this number is a guideline, the actual amount will be determined based on experience and growth)

If you believe you are the right fit for this position, please submit your CV and a cover letter explaining your experience and why you’re interested in this role.

It would be a plus if you could inform us on what team(s) you worked with before. We are looking for an experienced customer support employee who has experience in the position. If you can provide us with a track record we will take this into account. It would also be really helpful if you can describe in detail what your tasks were before.

We look forward to welcoming you to our team!