Customer Service Manager

Hello!

We are a large, established eCommerce store in the home decor niche, and we’re growing! We’re excited to announce an opportunity for a full-time Customer Service Manager to join our remote team.

What You Can Expect:
• Competitive weekly salary
• Full-time position (40 hours per week)
• Work hours: 9am - 6pm Philippines time

Your Key Responsibilities:
• Leading and managing the customer service team to ensure timely, high-quality support
• Developing and implementing strategies to improve customer satisfaction and retention
• Handling escalated inquiries and complex issues, providing solutions that enhance customer loyalty
• Monitoring team performance and reporting on key metrics to assess service quality and efficiency
• Training, coaching, and supporting team members to foster a collaborative and high-performing environment
• Analyzing customer service data to identify trends and opportunities for improvement

What We’re Looking For:
• Proven experience in customer service management, preferably in eCommerce
• Strong leadership skills with the ability to motivate and manage a remote team
• Excellent English communication skills (written and spoken)
• Ability to analyze data and create actionable insights
• A customer-focused mindset with strong problem-solving skills and attention to detail
• Proactive and organized, with the ability to handle multiple priorities in a fast-paced environment

If you're passionate about delivering exceptional customer service, driving improvements, and leading a team in a dynamic eCommerce setting, we’d love to hear from you!

To Apply: We will not be replying to any messages. To be considered for this role, please complete the following form:??forms.gle/PwvXGTa2Z5rkGjUr7

Looking forward to your application!