Customer Support Representative

Join Our Team at Brilliant Microschools!

Brilliant Microschools (WASC Accredited) empowers students (ages 6-18) to excel academically and develop essential 21st-century skills. We are a leader in innovative education, with over 1500 full-time online students.

The Job:

We seek a detail-oriented, high-energy Customer Success Representative to join our dynamic team. In this role, you will be our valued customers' first point of contact, delivering exceptional service and ensuring their needs are met with comprehensive and effective solutions. Your efforts will directly contribute to enhancing customer satisfaction and retention.

Key Responsibilities:

- Support: Address and resolve queries from parents promptly and efficiently.
- Collaboration: Work closely with our tutors and staff to provide the necessary support and align on objectives.
- Attendance Monitoring: Keep track of student attendance and address absenteeism issues.
- Satisfaction: Strive to boost parent and student satisfaction through proactive engagement and support.

What We Offer:
- A supportive and collaborative work environment
- Opportunities for professional growth and development
- The chance to make a meaningful impact on student's lives

Join us and be a part of an innovative team dedicated to transforming education! Apply today to help students thrive and succeed.