Operations Lead

Ideal candidate must have at least 5 years experience as a Medical VA with 2 years of experience in a leadership role.

Key Responsibilities:
- Maintain consistent communication with managers, staff, and vendors to ensure smooth company operations.
- Develop, implement, and sustain quality assurance protocols.
- Enhance existing processes and procedures to improve the company's internal efficiency.
- Monitor VA staffing needs and manage the hiring process as required.
- Oversee accounts payable and accounts receivable functions.

Key Duties:
- Lead, motivate, and support a team in a fast-paced, high-pressure environment, including developing career plans for direct reports and resolving issues.
- Manage data collection to update metrics, achieve productivity targets, reduce costs, eliminate errors, and deliver outstanding customer service.
- Collaborate with cross-functional teams to enhance proprietary tools and systems.

Required Skills and Qualifications:
- Experience in an operations management role within a BPO setting.
- Exceptional ability to delegate responsibilities while maintaining control over operations and customer service.
- Proficiency in generating reports and spreadsheets.
- Previous experience in leadership or project management roles.
- Excellent communication skills.
- Quality improvement experience is preferred.
- Strongly prefer experience with Athena.