Jewelry store customer service assistant

APPLY HERE: https://forms.gle/FcEBbiVQgcV25cxK8

Tasks:

monitor and respond to comments on Facebook and Instagram ads regarding customer orders and questions

Help with email inbox customer service 2-3 hours per day 5 days per week

You must have used reamaze, Monday or gorgeous before

Be familiar with using slack to talk to coworkers and managers

Must be able to Take direction and communicate with other team members that are working on the customer service team

Be able to track common problems and provide report to superiors about product issues, shipping issues or another customer problems that are occurring.

Have highly developed skills in English and are able to calm upset customers

Must not be afraid to ask questions when something is not understood. Our team is a team of great people all around the world and cooperative communication between you and the team is how we are able solve problems and make customers return to buy again.