Customer Recovery and Content Creation Specialist #4711

Are You Organized, Creative, and a Problem Solver?

About Us:
We are a dynamic virtual assistant agency dedicated to empowering talented individuals to grow and succeed. We provide an excellent environment for our Virtual Assistants to thrive, collaborate, and develop skills in diverse roles. If you're looking for a supportive team, exciting challenges, and opportunities to grow, you're in the right place!

Job Description:
We are seeking a Virtual Assistant to take on a versatile role involving customer recovery, administrative tasks, and content creation. The ideal candidate is organized, creative, and has a knack for resolving customer concerns while crafting engaging social media content.

Key Responsibilities:

Customer Recovery:
Address and resolve customer complaints and concerns through emails and phone calls.
Act as a virtual receptionist.
Provide excellent customer service.

Content Creation and Social Media Management:
Design and create content using Canva.
Develop flyers, banners, and graphics for social media platforms (Facebook, Instagram, and occasionally TikTok).
Schedule posts and engage with audiences.

Administrative Tasks:
Build reports in Excel.
Manage inboxes and emails.
Oversee a hiring system app, including monitoring activity, engaging applicants, and following up.

Qualifications:
Exceptional attention to detail and organizational skills.
A creative mindset for both problem-solving and content creation.
Strong communication skills and a customer-centric approach.
Familiarity with tools such as Canva, Excel, Google Chrome, and proprietary systems (training provided for specific tools).

Tools You Will Use:
Canva
Microsoft Excel
Google Chrome
MyQsrSoft and Atmcd (proprietary systems)

Working Hours:
Full-Time: 40 hours per week.
7:45 AM - 4:45 PM CST (Central Time)
Note: This is a US timezone role (Graveyard Shift for most global applicants).

Preferred Traits:
Proactive and resourceful problem solver.
Positive and people-oriented.
Strong sense of responsibility and reliability.

Non-Negotiables:
Screenshot and productivity tracker required.
Adherence to working hours (7:45 AM - 4:45 PM CST).
Credit score assessment required.
Benefits:

Paid 30 business days of training (focused on both mindset and skillset).
Work-from-home opportunity.
7th month, anniversary, and performance bonuses.
Access to training resources.
Collaborate with an excellent community of VAs.
Weekly payment.

Why Join Us?
Join a community where your skills are valued, your growth is supported, and your work-life balance is respected.