Customer Success Specialist

Job Overview:

We are looking for a proactive and customer-focused Customer Success Specialist to join our team. The Customer Success Specialist will be responsible for ensuring that customers have a delightful experience with our products and services in the media and entertainment sectors, fostering long-term relationships, and driving customer retention and satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers achieve their goals.


Key Responsibilities:

Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively to meet their business needs.
Customer Support: Act as the primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing product guidance.
Relationship Management: Build and maintain strong relationships with customers to understand their needs, gather feedback, and ensure continued satisfaction.
Customer Training: Provide customers with training and resources to ensure they are maximizing the value of the product or service.
Product Advocacy: Serve as a customer advocate, providing feedback to internal teams (e.g., product development, marketing) to improve the customer experience.
Problem Resolution: Resolve customer issues in a timely and effective manner, escalating more complex cases to technical support or management when necessary.
Renewals Management: Ensure timely renewal of contracts and subscriptions, working closely with sales and finance teams.
Feedback Collection: Consistently gather the required and helpful information from clients and share with product and leadership teams to improve customer experience.

Qualifications and Skills:

Proven experience in customer success, account management, or a related role.
Excellent communication and interpersonal skills with the ability to build rapport and trust with customers.
Strong problem-solving skills with a customer-centric mindset.
Ability to manage multiple customer accounts and prioritize tasks efficiently.
Proficiency with CRM tools and customer success platforms.
Ability to analyze customer data and metrics to improve customer outcomes.
Experience with creatives, live experiences (concerts, workshops, etc) products or technical solutions is a plus.

Contact culture@youneedthecode.com to apply. Please submit your resume and cover letter for consideration.
Thank you for interest in The Code Worldwide, Inc.