Support Specialist

About the Role
As a Global Support Specialist on our Corporate Health & Wellness team, you’ll play a critical role in ensuring smooth operations and exceptional support for our customers. Your focus will be on delivering efficient, empathetic, and accurate service to meet our high standards of excellence. This position involves a variety of tasks to ensure our customers' needs are met and their journey to better sleep health is seamless. This is a professional role and you should have customer service and healthcare related experience. Excellent english with a minimal accent is required for this position.

Responsibilities
Customer Communication: Respond to customer inquiries via email, ensuring timely and accurate resolutions while delivering a positive experience.
Data Management: Download SD cards and generate CPAP compliance reports with precision and attention to detail.
Appointment Coordination: Schedule appointments for customers with clinicians and other team members as needed.
Order Processing: Place product orders, upload and process documents, and advance customer orders efficiently and accurately.
Follow-Up Tasks: Proactively reach out to customers to collect missing documentation and resolve incomplete orders.
Customer Assistance: Guide customers through their sleep health journey, addressing questions and concerns with professionalism and empathy.
Document Management: Ensure all customer records and reports are uploaded, organized, and processed correctly.
Team Collaboration: Work closely with the Corporate Health & Wellness team to identify process improvements and deliver outstanding customer service.
Qualifications
Experience: 1-2 years in customer service, support, or healthcare-related roles preferred.
Skills: Strong communication skills (written and verbal), exceptional attention to detail, and the ability to manage multiple tasks simultaneously.
Technical Proficiency: Comfortable working with technology, including scheduling systems, order management platforms, and document processing software.
Problem-Solving: Proactive and resourceful in resolving customer issues.
Empathy: A passion for helping others and delivering happiness in every interaction.